Last updated: May 10, 2024
Please read these terms and conditions carefully before using Our Service.
1、 Applicable scope
This refund policy applies to eSIM services purchased through our platform. If you have activated the current data plan, it proves that you have used the current data, so we cannot issue a refund. Before purchasing, please carefully read our agreement and check if your phone supports eSIM. Once purchased, devices that do not support eSIM cannot be refunded.
2、 Refund conditions
2.1 Post activation issues:
If you encounter technical issues that cannot be resolved after activating eSIM, resulting in the inability to use the service properly, we will provide partial or full refunds based on the actual situation. Please contact us and provide relevant evidence.
2.2 Service changes or cancellations:
If we need to change or cancel eSIM services due to technological upgrades, policy adjustments, or other reasons, we will notify you in advance and provide a reasonable refund plan based on the specific situation.
3、Refund process
3.1 Submit application:
Please contact us through our official website, customer service hotline, or email and submit a refund request. In the application, please provide relevant information such as purchase voucher and order number.
3.2 Review processing:
We will proceed with the review process as soon as we receive your application. If your application meets the refund conditions, we will proceed with the refund process in accordance with relevant regulations.
3.3 Refund method:
We will refund you through the payment method you used when making the purchase. The specific refund time may vary depending on the payment channel, please be patient.
4、Precautions
4.1 Please ensure that the refund application information you provide is true, accurate, and complete. If the refund fails or is delayed due to incorrect information provided by you, we will not be held responsible.
4.2 If you use coupons, discounts, and other promotional methods when purchasing eSIM, the refund amount will be calculated based on the actual payment amount.
4.3 If you encounter any problems during the refund process, please feel free to contact our customer service personnel, and we will be happy to serve you.
5、Other
5.1 The final interpretation of this refund policy belongs to our company. If you have any questions or disputes, please contact us for resolution.
5.2 This policy shall come into effect from the date of publication. If there are any changes or modifications, we will notify you in advance.